Siret number : 91865076300017
contact@captaincityguide.com
Terms and conditions of use of the website www.captaincityguide.com
The terms and conditions of use are updated on June 20, 2022.
C,C,GUIDE offers tourist services, especially tours, visits, leisure activities, dining and cultural exploration activities, directly or indirectly through affiliated websites (hereinafter “Services”).
Acceptance of terms and conditions of use
The purpose of this document is to define the terms and conditions (hereinafter “Terms and Conditions of Use” or “TCU”) following which the company allows users (hereinafter “Users”) to browse and use the website. .
Use of the Website constitutes full and unconditional compliance with this TCU.
The Company reserves the right to change this TCU at any time and to notify users in any way possible. These changes will be effective as soon as they are uploaded to the website. The user is invited to familiarize himself with such amendments. If the user does not accept these modifications, he should not use the website.
During excursions, the possibility of late or early eating, sleeping and resting hours, increasing and decreasing the length of the roads during the day and night (by vehicle or on foot) in adverse weather, environmental, local conditions Or there are unexpected events.
Use of the website
Before using the website, the user must ensure that he has the technical and electronic means to browse and use the website. He should also ensure that his hardware/equipment is in good repair and not infected with viruses.
This website can only be used by persons eighteen years of age or older. If a person under the age of eighteen wishes to use the website, they must obtain the express consent of their legal representative.
The Company reserves the right to modify, amend, delete, verify or change, in whole or in part, any content (“Content”) contained on or displayed on the Website.
The Company may delete, change or modify the Website and/or its content at any time without prior notice.
definitions:
Reservation: refers to the process of registering a request to use the services provided by us, tours, etc., in the desired time period by the guest and paying the desired amount in a correct and complete manner. Reservations are considered effective only after receipt by the customer and confirmation of the reservation sent by captaincityguide.com or its affiliated websites.
Reservation requests must specify: tour code and tour name, date, time and language of the desired tour, number of participants (adults, children and infants), surname, name and date of birth of all customers, full delivery address for tours or tours which includes the location as well as the phone number and email address of all customers in order to reach customers in case of emergency.
User: a person who connects to the website with communication technology and benefits from its services.
User Account: An account created by users to use our services on the website.
Agent: a natural or legal person who conducts various tourism services after obtaining the necessary permits.
If some tours do not reach the desired quorum according to its capacity, the organizer is allowed to cancel it and refund the money received to the passenger.
User Obligations
By using the Website, users agree to:- refrain from using the Website illegally, for any illegal purpose or in any manner inconsistent with this TCU;
– Do not use the website to publish offensive, defamatory, harassing, obscene, obscene or threatening words and/or statements that violate the privacy of others.
– The passenger or his representative is obliged to correctly and completely mention his personal details and those of his companions during registration. Obviously, any discrepancies that occur in the registration of the passenger’s details are directed at the agent and the passenger, and the agent will not have any responsibility in relation to that passenger.
– The passenger is obliged to participate in the tour programs at the announced hours, and if he does not show up on time when the tour departs, he will be personally responsible for accepting possible problems and paying the related costs to join the group and continue the tour program, and the agent has no responsibility in this regard. It will not be special.
– Any costs and damages during the trip that arise due to the reasons of not following the guide’s instructions, excursions outside the broker’s services, or not using the necessary personal equipment for each trip (listed in the original contract form) will be entirely borne by the traveler.
– During the tour, the traveler must accept all the rules governing the trip and in case of causing any damage to the places of residence, means of transportation and the places visited, he will be personally responsible for paying for the damage caused.
– In case of an increase or change in the price of the trip, including an increase in the price of tickets, hotels, or other services, the traveler is obliged to pay the difference announced to the broker by providing a document from the broker.
All expenses outside the program are the responsibility of the passenger.
– Signing a contract or buying a tour electronically on behalf of the traveler or his representative means a detailed study of the travel specifications, full knowledge of the contract provisions, travel cancellation conditions, and knowledge of all essential and personal items needed for the trip, and all responsibilities arising from Failure to pay attention to the provisions of this appendix will be directed at the passenger.
– The responsibility of taking care of the children and preserving personal property and documents is the responsibility of the traveler during the entire trip, and in this regard, the guide and agent will not be held responsible.
– Any problems and costs caused by the lack of physical fitness or lack of knowledge of the passenger’s physical condition or the possible illnesses of the passenger during the trip will be the responsibility of the passenger.
– not to sell, copy, reproduce, rent, lend, distribute, transfer or sublicense all or part of the elements, information or content contained in the website and/or allow third parties to use or access the website for any Intend or to compile, disassemble, disassemble, decompile, modify, display in a user-readable form or attempt to discover any source code or use of software enabling or containing any part of the Website.
– respecting other users;
– Failure to collect and store the user’s personal information for any purpose;
– Refrain from publishing content that may be an incitement to crimes or crimes. Incitement of discrimination, racial hatred and in general that may be contrary to current laws and regulations, these rules of use, good morals and public policy.
– Not publishing ideological, religious or political information or information related to ethnic claims.
– From broadcasting content that could endanger minors, especially violent or obscene messages.
– Don’t try to mislead other users by using other people’s names or nicknames.
– Not displaying or communicating via email or any other means, any material that infringes any patent, trademark, trade secret, intellectual property right or any other proprietary right of another person.
– Not displaying or communicating by e-mail or any other means an advertisement or any solicited or unauthorized advertising material (especially “spam” or any other form of solicitation).
– Don’t use the website for malicious purposes by voluntarily introducing a virus or any other malware and don’t try to gain unauthorized access to the website.
– Not insulting the website and/or the company and/or other users in social networks or any other means of communication.
If, for any reason, the Company determines that users do not respect these TCU, it may at any time and in its sole discretion, remove their access to the Website and take all actions, including legal action, against them.
The accuracy and legality of the information
Each user undertakes that all information, especially personal information provided, is sufficient, accurate, up-to-date and complete. To do so, he undertakes to regularly update said information.
The user confirms that the company does not have the material means to verify the accuracy of all information on the website. Therefore, the company cannot be held responsible for identity theft or information provided that is false or misleading.
The Company does not guarantee the appropriateness, legality, integrity or quality of information submitted by users.
Under no circumstances can the company be responsible for the content that users communicate and make available online, especially for its illegal nature under applicable regulations, or for errors or omissions or any loss be held responsible for giving or causing damage caused by the use of internal communications. post or any other means through the Website.
Personal Information
The provisions relating to the protection of personal data as amended by the French Data Protection Act of January 6, 1978 and the European Regulation on the Protection of Personal Data of April 27, 2016, which entered into force on May 25, 2018 (“GDPR”) are specified. has been It is found in the attached document entitled “Privacy Policy”, accessible on the website.
Intellectual Property
By accessing the website, users expressly acknowledge that the website and the content created by the company and available to users are the exclusive property of the company and are governed by the French Intellectual Property Code and applicable international treaties and agreements on the protection of intellectual property rights. For this purpose, they may not be reproduced without the express permission of the Company subject to civil or criminal proceedings.
This company alone owns all rights, titles and interests related to the website and its content, including all intellectual property rights, including all rights related to copyright, designs and models, brands, trade names, names business, company names, domain names, technology, know-how, procedures, formulas, source code and executable code, data and similar rights, including information related to any application, filing or renewal thereof that may be required by law, regulation or Protect intellectual property laws in any country.
The Company grants the Users a non-exclusive license to allow them to use the Website and the Content within the strict framework of this TCU.
Any reproduction, representation, adaptation, use, distribution, broadcast, commercial use, translation, adaptation, transformation or any creation of derivative works or combinations of all or part of the works and/or any other content on the website in any Any media. And with any process, both current and future. These actions may constitute fraud, which is punishable by civil or criminal penalties and carries the responsibility of the author.
Regular and frequent extraction of information and content contained in the website is strictly prohibited and punishable according to the intellectual property law and the exclusive law of databases. Any illegal extraction can bring the civil and criminal responsibility of its author.
“CAPTAINCITYGUIDE” and all other company marks and logos are trademarks protected under French intellectual property law (collectively, “Trademarks”). Without the express written permission of the Company, the User undertakes not to use or publish the Trademarks in any way.
Responsibility
The Company disclaims any responsibility for any damage caused by fraudulent intervention of a third party, beyond its control, which results in alteration or change in the information/content of the Website or harm to any user of the Website. AND IN GENERAL ANY DAMAGE, REGARDLESS OF ITS CAUSES, ORIGIN, NATURE OR CONSEQUENCES, RESULTING FROM ACCESS TO OR INABILITY TO ACCESS ANY WEBSITE, WHICH IS BEYOND ITS CONTROL.
Under no circumstances can this company be responsible for technical problems or defaults related to telephone networks, online IT systems, servers, Internet providers, IT hardware and/or user software.
Links
The Company cannot be held responsible for hypertext links contained on the Website to other websites or other sources of Internet content (“External Resources”).
Since the Company cannot control these external resources, the User acknowledges that the Company cannot be responsible for making these external resources available and cannot be responsible for the content, advertising, products, services or any other material contained in the external resources. or be available through it.
Governing law and competent courts
These TCU shall be governed by and construed in accordance with French law, without regard to conflict of law provisions.
In the event of a dispute arising from the interpretation and/or application of this TCU or related to this TCU, the User may choose to resolve said dispute with the Company through traditional arbitration proceedings or any other alternative method of dispute resolution. The user can contact specifically: MTV Médiation Tourisme Voyage, BP 80 303 – 75 823 Paris Cedex 17 https://www.mtv.travel – https://www.mtv.travel/quand_et_comment_saisir/
The user is informed that:
– To allow a dispute to be reviewed by a mediator, the user must justify that he submitted a written claim to the company or keep written records of the actions taken.
– The request must be justified and legal.
The user can raise the matter to the mediator within a maximum period of one year after the written claim of the company.
Finally, if this mediation method fails or if the user wishes to take action, the French Civil Procedure Code will apply.
Copy right
The designer owns the copyright of his web works on the website Captaincityguide.com, especially regarding the design, images and texts prepared by the designer in accordance with the law no. 92-597 of July 1, 1992 relating to French intellectual property law. Details of such websites can be obtained by sending a request to the designer.
Any representation or reproduction, in whole or in part, without the consent of the designer is illegal and punishable under criminal law.
The same applies to translation, adaptation or transformation, adaptation or reproduction for any process or art.
Contact us
You can contact us at any time by sending an email to the following email address:
hamed@captaincityguide.com
Software components
WordPress site.